RETURNS & EXCHANGES
Thank you for shopping with us at IKandi Designs. We endeavor to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 7 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled a store credit.
We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odor.
We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us.
Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 days from the time we receive your return for it to be processed.
Where items are returned to us outside of this time period, we reserve the right to return the item to you.
Swimwear, undergarments, Sale or Clearance items are not returnable or exchangeable.
Changed your mind? You have a right to cancel
We understand that you may change your mind about something you have bought online. You have the right to cancel within 24 hours of placing your order if you simply change your mind. If you have questions about a product, contact us.
SHIPPING
Undelivered Items
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
Where Do I Ship My Returns To?
We are not able to accept items that appear to have been worn, washed, are not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odor. We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with the tags intact to us. Please ensure all return packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow up to 10 days from the time we receive your return for it to be processed.
Please ship acceptable items to the following:
9212 Fry Rd / Suite 105 / #154 / Cypress, TX 77433
I'Kandi Designs Shipping Policies
All US packages are shipped through USPS and are typically received 3-5 business days
after the processing time. This does not include "Pre-Order" or "Backordered" items.
-In your customer account on your end your order will show “Ready to Ship” but that
means that we are in the process of working on your order.
-You can track your order with the tracking information provided in your shipment
notification e-mail. When your order ships you will get a notification and will be able
to track your package.
DUE TO THE COVID-19 DELAYS, ALL ORDERS ARE "PRE-ORDERS" ONLY. FOR DETAILS ON "PRE-ORDERS CLICK HERE. Turn around runs 5-7 business days. This starts the day after you place your order and does not include Saturdays, Sundays, and Holidays.
-Please keep in mind that this may extend to 7-10 days during market times and peak shopping times.
For questions and/or concerns, please contact us.
Thank you for your cooperation during these trying times in our country.
Please be safe as safety is our first priority to our customers.
I'Kandi Designs Management Team
